Need help with Sides?

Write to us about anything getting in the way of your audition prep. A person reads every email and replies within a business day.

What we can help with

Tell us which take, audition or charge it is about, and a screenshot if you have one. It saves a round trip.

Account and billing
Your plan, a charge, an invoice, cancelling, or getting back into your account.
Uploads and feedback
A take that will not upload, feedback that is taking too long, or a read that looks wrong.
Scene partner and recording
The reader not hearing you, a voice that will not play, a script that parsed oddly, or the camera.

What happens if I use up my month?: Your allowance renews with each billing period, and unused Sides Pro self-tapes roll over. You can upgrade at any time, or buy a single analysis for $12.
Can I cancel anytime?: Yes, with one click from your account. No contracts and no cancellation fees, and you keep access until the end of the billing period.
What video formats can I upload?: MP4, MOV, MKV and WebM up to 2 GB, and AVI up to 150 MB. Anything a phone or camera produces works, or you can record in the app.
How quickly will I get feedback?: Feedback is usually ready a few minutes after the take lands. Review the notes, make one targeted adjustment, and decide whether the tape is ready to submit.
Is my footage private?: Yes. Uploads are encrypted and stored securely, and nothing is shared with anyone. You can delete a take at any time, and takes are deleted automatically after 90 days unless you keep them.

Send us a note. A person reads every email and replies within a business day.