Privacy Policy

1. Introduction

Welcome to Sides ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered audition coaching platform and services.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support
• Participate in surveys or promotions

This information may include your name, email address, payment information, and any other information you choose to provide.

Video Content

When you upload audition videos to our platform, we process and analyze this content to provide our AI coaching services. Your video content is stored securely and is only used for the purpose of providing our services to you.

Usage Data

We automatically collect certain information when you use our service, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our service
• Processing your audition videos with AI analysis
• Managing your account and subscription
• Sending you service-related communications
• Improving our service and developing new features
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure cloud storage with restricted access controls
• Signed URL technology ensuring only authenticated users can access content
• Encrypted data transmission and storage
• Locked-down cloud environments with access logging
• Regular security monitoring and updates

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Video submissions and analysis results are retained for the duration of your account to maintain your submission history
• Account information is retained while your account is active
• You can delete individual submissions at any time through your dashboard
• Upon account deletion, all associated data is permanently removed

You may request deletion of your data at any time by contacting us or deleting your account.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our service.

9. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: